Welcome to COCO Boutique! We want your shopping experience to be smooth and enjoyable. As a small, family-owned business, our return and refund policies might be different from big-box companies. Please read on to understand how they work.
Returns (Exclusions apply)
You have a 7-day window from the delivery date to request a return. If it's been over 7 days, we cannot accept your return, so please contact us as soon as you receive your package.
Generally, we only offer refunds for damaged, defective, or incorrect items. If your purchase didn't meet your expectations or you need a different size, we happily provide an exchange or store credit. Size exchanges can only be provided once.
Exchanges and Store Credit (if applicable)
Use our size charts to ensure the right fit. Please do not order your normal size as fitting may change from one manufacturer to another. Should you need an exchange, please email us at email@example.com. You'll be responsible for covering the shipping cost.
To qualify for an exchange or store credit, the item must be in unused, unworn condition, and in its original packaging. Just reach out to us at firstname.lastname@example.org for return instructions.
Upon receiving your item, you'll receive a store credit that never expires.
Title to Products and Risk of Loss
The risk and title transfer to you when the order is delivered to the carrier. For products delivered by our partners or third-party distributors, we're not responsible. If you encounter lost or damaged shipments, please file claims with the carrier. In some cases, we might ship products in multiple boxes.
We can't accept responsibility for stolen or delivered items. If your order isn't deliverable and is returned to us, we'll reship or refund it, minus shipping fees. If you encounter issues with common carriers, contact us at email@example.com, and we'll try to assist you to resolve the issue.
Consider opting for our affordable green shipping insurance to protect against damaged or lost packages.
If your item was marked as a gift and sent directly to you, you'll receive a gift credit when you return it.
Shipping Your Return
Please reach out to us at firstname.lastname@example.org for the return address and a return form. Don't send it back to the manufacturer. You'll be responsible for shipping charges, which are non-refundable. We recommend using ground shipping, optional insurance, and obtaining a tracking number. Your return will be processed when we receive and inspect it in our warehouse.
Sale Items (if applicable)
Sale or "final sale" items aren't eligible for a refund, but they can be exchanged or converted to store credit. Special promo or sale items may be eligible for an exchange (subject to availability) or store credit.
Refunds (if applicable)
If your return qualifies for a refund, we'll send you an email when we receive your item. Once approved, the refund will be processed and automatically applied to your original payment method within several days, depending on your payment method.
Late or Missing Refunds (if applicable)
If you haven't received your refund yet, first check your bank account. Then contact your credit card company. It may take some time.
Next, contact your bank as there might be processing time. If you still haven't received your refund, email us at email@example.com.
Rest assured, we're dedicated to ensuring a positive experience for you. We're grateful for your support as a valued member of our community.