This Online Purchase Information governs purchases made through the website. Please read these terms and conditions before placing your order. By placing your order online, you have agreed to the following terms and conditions.

Where can I look up my order status?
Simply go to this page and enter your order number and email address.

Shipping Information

  • Processing time is separate from shipping time.
  • Orders are processed Monday-Friday (excluding holidays).
  • Please allow 2-3 business days for your order to process.
  • Shipping time is based off the method selected by the customer at checkout.

Shipping Fees

We currently pay your shipping on all orders and offer a paid option for faster shipping. 

  • Taxes (if applicable) and discounts will be calculated at checkout.
  • Offer applies to Standard shipping only. 
  • Once the order has generated, you will be notified via email with the tracking  information.

Shipping Times

Shipping within USA: Our shipping may take 14-16 business days to deliver in the US, but on average it's 10-15 business days.

For International orders: Our shipping takes 25-30 business days to deliver in other countries.

Tracking: Once your order has been dispatched, you will receive an email  with your tracking details - Please allow up to 24-48 hours for your tracking information to show.

Shipping fees are non-refundable. For items returned to COCO due to an undeliverable addresses or issues with Customs, refunds will be issued for the net price of your item(s) minus the shipping charge.

COCO does not accept responsibilty for orders stated as items lost, stolen, or delivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or delivered. Concerns or questions about your order after it has shipped should be made to the carrier directly. We will assist you as much as possible, but since we are not the shipping company, we can only see the same tracking information given to the customer through the tracking number.

International Shipping: COCO is not responsible for the payment of Customs or VAT Fees as applicable. The fee varies and is determined by each country and cannot be calculated in advance. By processing an order, you agree and acknowledge you might need to pay any Customs and VAT fees that may occur.

Where is my order? Delayed shipping.

If in the event your delivery is delayed by the courier company or USPS, the steps are as follows:

  • our team will request an urgent update with the delivery company
  • in the event the delivery company advises they can not find your delivery, we will send a replacement of your purchase or offer a refund.

Please contact us at with your order number.

How do I change my delivery address?
Please contact us via email at as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address.

Will my items be sent in one package? For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

What is Priority Processing / Fast Expedited Handling / Rush Processing?
By adding Priority Processing / Fast Expedited Handling / Rush Processing to your order, we will prioritize processing your order, but orders received after 3:00 EST or on Saturdays/Sundays/Holidays will be processed the next business day. Priority Processing / Fast Expedited Handling / Rush Processing is not rush shipping. Priority Processing / Fast Expedited Handling / Rush Processing does not affect actual transit time. 

How do I return/exchange an item?
If for any reason you are not satisfied with your purchase, please email us at with your full name and order number letting us know whether you require an exchange or refund. Returns or exchanges sent to us without a return form cannot be processed. The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us. We will not refund postage costs unless the item is faulty or is a mistake made by us.


COVID-19 Shipping Delay

Our warehouse continues to operate and many packages are still arriving on a normal delivery timetable.

But due to the evolving circumstances surrounding COVID-19 (Corona virus), shipping and delivery times of certain products may be delayed about 4 weeks after they leave our warehouse.

Please understand that we have no influence on the shipping and transfer times of UPS, USPS, FedEx, DHL, and other carriers. We do not operate a shipping business!

We are very sorry for the wait and appreciate your patience and understanding in this matter.

If you encounter any issues with your order, please contact our customer support team here or at and we will be happy to assist.

If your order hasn't arrived within 30 business days of the date of original purchase, contact our support team for a full refund of your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Your multiple-item order will generally be shipped separately, due to different warehouse locations for various items. This means you may receive part of your order before the rest of it, and this is completely normal.

Title to Products and Risk of Loss
The risk of loss and title for all products ordered on passes to the customer when the order has been delivered to the shipping carrier. We are not responsible for risk of loss and title for a product ordered from or to be delivered by one of our authorized partners or a third party distributor.

Customers are responsible for filing any claims with common carriers for damaged or lost shipments of products. We reserve the right to ship the ordered products in multiple boxes or shipments.

In the event you are unable to reach a satisfactory agreement with the common carrier for lost or damaged products, please notify us at and we would be happy to discuss how we can help you resolve your issues with the common carrier.

General Shipping Policies

Delivery and mail theft are continually on the rise, especially during the holidays and with each shipment, we provide a tracking number either through FedEx, UPS or USPS.

If for some reason, your delivery is stolen and we can verify with the tracking number that the shipment was delivered, we do not take responsibility and ship another order for free nor do we provide a refund.

Sadly we are not responsible for any lost or unclaimed packages. Please contact your local post office to inquire where your package may be - sometimes it's held at your local main post office branch for you to pick up.

We cannot ship to P.O. Boxes. Unfortunately, we cannot accept a post office box for shipping purposes because our shipper only delivers to street addresses.

We cannot guarantee the delivery timeframe if the post office has any unexpected delays due to holidays, weather, customs, or other conditions. Delivery times may vary, especially during peak periods.

Please double check to make sure your shipping address is correct. If an item is returned because of wrong address, you will be required to pay additional shipping charges.

We appreciate your patience if you haven't received items in 30 days. If you are concerned in any way, please feel free to contact us via email at instead of leaving negative/neutral feedback or opening a dispute. We will make every effort to fix any problem (resend or refund any missing item).