Return & Refund Policy
Refund, Returns, Exchanges Policy
We want you to feel comfortable and confident when shopping with us at COCO Boutique. We are a small, family-owned business, and it’s important that your experience is as smooth and pleasant as possible. Since we are a small business that caters to a unique audience, our return policies might not be the same as those of big box companies. We are not a shipping company, but we still do not charge for shipping your orders to you or a restocking fee if you need to return an item. Please read on for our return policy.
Returns (Exclusions apply)
Our policy lasts 7 days from the time the order was delivered. If 7 days have gone by since you received your purchase, we, unfortunately, can’t offer you a refund (if applicable) or an exchange.
In general, we only offer a refund in case an item arrives damaged, defective, or incorrect. However, we do offer an exchange or a store credit for items that did not meet your expectations or if you need a different size.
Exchanges And Store Credit (if applicable)
All our items have dedicated size charts to make sure you are getting the right size for you. Please do not just order your normal size, as it differs from one manufacturer to another. In the event that you still need to exchange your item for a different size, please contact us via email at info@lacocoboutique.com so we can provide you with further instructions.You will be responsible for any shipping fees involved in sending the item to us.
In general, to be eligible for an exchange or store credit, your item must be unused, unworn, in the same condition that you received it, and in its original packaging. Any used or damaged items cannot be returned for credit or exchange. Please contact us via email at info@lacocoboutique.com for return instructions.
As soon as we receive the product in our warehouse, you will get a store credit that can be used to purchase anything else from our website. Store credit is valid for a lifetime.
Title to Products and Risk of Loss
The risk of loss and title for all products ordered on COCO passes to the customer when the order has been delivered to the shipping carrier. We are not responsible for risk of loss and title for a product ordered from or to be delivered by one of our authorized partners or a third party distributor.
Customers are responsible for filing any claims with common carriers for damaged or lost shipments of products. We reserve the right to ship the ordered products in multiple boxes or shipments.
COCO does not hold or accept any responsibility for packages that have been stated as items stolen or delivered. We do not issue refunds or store credit for packages that the courier confirms as delivered. Concerns or questions about your order after it has shipped should be made to the carrier directly. If an order was not deliverable, and was returned to our warehouse, we will reship or refund your order, minus shipping fees.
In the event you are unable to reach a satisfactory agreement with the common carrier for lost or damaged products, please notify us at info@lacocoboutique.com and we would be happy to discuss how we can help you resolve your issues with the common carrier.
We have partnered with a reputable green shipping insurance company, that will reimburse you in the even that your package arrives damaged or is lost. We highly recommend to opt in for this insurance, especiallly since the cost is so low, and the benefit is great.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift code will be sent to you.
Shipping Your Return
Please contact us for the return shipping address and a return form at info@lacocoboutique.com. Do not send your purchase back to the manufacturer. You may ship your package using the carrier of your choice. You are responsible for all shipping charges, which are non-refundable. We recommend using ground shipping, purchasing optional insurance, and obtaining a tracking number. We don’t guarantee that we will receive your returned item.
Sale items (if applicable)
If your purchase includes sale or "final sale", these items will not be eligible for a refund, and will only be eligible for an exhcange or store credit. If the items are under a special promo or sale, you will be eligible for an exchange (depending on availablilty) or a store credit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lacocoboutique.com.
Rest assured that no matter the situation, we will work with you to make sure your experience with us is positive. Because we are a small family business, we hope to have you as part of our community for many years to come.