Return & Refund Policy
Refund, Returns, Exchanges Policy
We want you to feel comfortable and confident when shopping with us at COCO Boutique. We are a small, family-owned business, and it’s important that your experience is as smooth and pleasant as possible. Since we are a small business that caters to a unique audience, our return policies might not be the same as those of big box companies. We are not a shipping company, but we still do not charge for shipping your orders to you or a restocking fee if you need to return an item. Please read on for our return policy.
Returns (Exclusions apply)
Our policy lasts 7 days from the time the order was delivered. If 7 days have gone by since you received your purchase, we, unfortunately, can’t offer you a refund or exchange.
We don’t expect issues to occur, however, if an item arrives damaged, defective, or incorrect, you will be eligible for a refund or exchange.
Exchanges And Store Credit (if applicable)
All our items have dedicated size charts to make sure you are getting the right size for you. Please do not just order your normal size, as it differs from one manufacturer to another. In the event that you still need to exchange your item for a different size, please contact us via email at info@lacocoboutique.com so we can provide you with further instructions.You will be responsible for any shipping fees involved in sending the item to us.
In general, to be eligible for an exchange or store credit, your item must be unused, unworn, in the same condition that you received it, and in its original packaging. Any used or damaged items cannot be returned for credit or exchange. Please contact us via email at info@lacocoboutique.com for return instructions.
As soon as we receive the product in our warehouse, you will get a store credit that can be used to purchase anything else from our website. Store credit is valid for a lifetime.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift code will be sent to you.
Shipping Your Return
Please contact us for the return shipping address and a return form at info@lacocoboutique.com. Do not send your purchase back to the manufacturer. You may ship your package using the carrier of your choice. You are responsible for all shipping charges, which are non-refundable. We recommend using ground shipping, purchasing optional insurance, and obtaining a tracking number. We don’t guarantee that we will receive your returned item.
Sale items (if applicable)
If your purchase includes sale or "final sale", these items will not be eligible for a refund. If the items are under a special promo or sale, you will be eligible for an exchange (depending on availablilty) or a store credit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lacocoboutique.com.
Rest assured that no matter the situation, we will work with you to make sure your experience with us is positive. Because we are a small family business, we hope to have you as part of our community for many years to come.